06 Oct
How to speed up the collection of your accounts and increase your cashflow
How
to speed up the collection of your accounts & Increase your cash flow
Do you have strong sales
but still, find yourself in cash? The solution may be to reduce the time it
takes to collect your accounts receivable. Here's what we need to do.
1. Speed up your invoice making
Do you collect receipts and
send them all at the end of the week or month? It’s adding more time until
customers start paying you.
Do not leave after the
invoice after delivery. Currency is just an extension of the ordering process
and you should be able to generate it automatically from your order. If you
need an additional layer of approval, you may be able to take a rule-based
automated approach flagging exceptions rather than requiring a manual review of
each invoice.
2. Use milestone
invoicing
If you have large projects
that cover a long period of time, pay the bill on milestones instead of
completing them. This can happen when you order physical supplies when certain
goals are met, or over a period of time.
In addition to getting
money on the project as soon as possible, you reduce the risk of not collecting
the full amount if your customer does not pay.
3. There are clearly invoiced items
Customers may delay paying
bills that they do not understand or do not agree with. To reduce the number of
questions you receive about receipts, use clear item names with detailed
descriptions. Don't use code or shorthand that your customers may not
understand and don't combine everything.
This should not make the
customer feel like you are padding your invoice.
4. Don't feel bad about asking for payment
You should never feel bad
about asking for money. This way you get months old receipts from customers who
are no longer in business.
Have a regular schedule for
email or invoice mail. For example, you can invoice on delivery, send reminders
one week before the due date, and then send weekly or bi-weekly reminders until
receipt.
You should also start
weekly or bi-weekly phone calls once the invoice is gone. Not all previous
payment accounts attempt to avoid payment. Some may have forgotten the invoice,
some may have had an address or staff change that caused the invoice to crack.
5. Be smart about increasing credit
Sales are not sales unless
you get paid. Don't give credit to anyone just to increase sales. You should
have a defined approval process with deposit amounts and credit limits based on
each individual customer's financial situation.
If you have salesmen or
managers who are encouraged to increase sales, make a credit decision to
someone in a different department. Finally, if a customer's financial situation
changes or they fall behind in payment, don't be afraid to lower the customer's
credit limit.
6. Be flexible with payment options
Some customers will have
extremely strict payment processes. Some may insist on mailing paper checks,
others may use only direct deposits, and some may prefer credit card payments.
Accept payment options as
much as possible so that customers can pay in their regular workflow instead of
pushing you backwards. Although this means eating up extra transaction fees,
improved cash flow will almost always be beneficial for smaller additional
costs.
7. Know your account receivable Ageing Numbers
Every business has a unique
mix of customers and what works best for one may not be right for another.
Textbook advice works in most situations, but like anything else, optimizing
your collection helps you know your numbers.
Run monthly reports showing
your account receivable ageing and collection time. This data will help you
identify trends and common issues so you can continue to optimize your
collection process.
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